Enclave Ventures is committed to providing you with the highest levels of customer service and data security. This includes protecting your privacy. We comply with the Privacy Act 1988 (Cth) and the Notifiable Data Breach scheme established under the Act.

By accessing our website and using our services, you consent to the terms of this Policy and agree to be bound by it. Your privacy matters to us, so please take the time to get to know our practices.

Your personal information

Your personal information and its protection are of utmost importance to us. When we refer to personal information, we mean information or an opinion from which your identity is apparent or can reasonably be ascertained.

Personal information held by us may include:

• Name
• Age or date of birth
• Current and previous addresses
• Phone number
• Email address
• Bank details
• Occupation or job title
• Driver's licence or passport details
• Financial details

We may also hold information about products and services you have acquired from us, or enquired about, including their status and any information necessary to deliver those services or respond to your enquiries.

We may collect, use or disclose sensitive information (e.g. for identity or income verification) with your explicit consent.

How we collect personal and credit information

We may collect personal information through:

• Direct interactions (e.g. forms or online submissions)
• Joint applicants or guarantors
• Visits to our websites
• Third-party platforms (e.g. survey, marketing, or competition websites)
• Affiliated companies or related parties

If you wish to revoke your consent or be removed from our contact lists, please email hello@enclaveagency.au.

How we use your personal information

We use your information to:

• Deliver a high-quality customer experience
• Comply with Australian legislation (e.g. financial product laws)
• Promote and market services via direct mail, email, SMS, and MMS

If you no longer wish to receive marketing communications, contact us at hello@enclaveagency.au.

When we disclose your personal information

Your information may be disclosed to:

• Professional advisers (accountants, auditors, lawyers)
• Business support organisations (e.g. IT, marketing, analytics, customer service)

We take steps to ensure these parties respect confidentiality and privacy laws.

Cookies and Web Beacons

Cookies

We use cookies to enhance your experience. These may collect:

• IP address
• Date and time of your visit
• Pages viewed and downloads
• Referrer website

You may disable cookies in your browser, but doing so might affect site functionality.

Web Beacons

We use web beacons for:

• Analytics and reporting
• Advertising personalisation

We may share this data with third parties such as Google and Facebook to improve relevance of advertising on other websites.

E-consent

By submitting forms or applications online, you consent to receiving notices and documents via email. You may withdraw this consent at any time.

Storage and Security

We store data in both physical and electronic forms, protected by:

• Employee confidentiality requirements
• Document storage security
• System access controls
• Building access controls
• Firewalls and encryption

We have a data breach response plan and may store information in cloud-based systems, potentially located in various countries. We regularly update our security practices to reflect industry standards.

While we take precautions, email and internet communications may not always be secure. When no longer needed, and if legally permitted, we destroy or de-identify your information.

Residual data may be retained if necessary for dispute resolution or future service eligibility. This data remains protected under the same safeguards outlined in this policy.